Cannot create new user on BVE.

I'm trying to get a new user set up in BVE so she can use the Comcast app on her cell phone.

I sent the invitation to her email, she clicked on it to register, and when clicking on "Activate My Account" she receives a message that says "Failed to create a user. Try again."

Tried it on her PC using Chrome. Tried it on mine using Chrome, Firefox, and Edge. No luck. Same message every time.

Anyone else running into this problem?

Responses

CC_Anisa

Problem solver

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348 Messages

4 years ago

Hi there, thanks so much for taking the time out to reach out to the Digital Care Team here through the forums. I am truly sorry to see that you are having issues with creating a new user on the business voice edge app and you have reached the right team to help get this taken care of. Can you please send us a private message with your name, the full address, and the phone or account number?

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user_11e315

1 Message

I know this is old, but I am running into the same problem with my business account!

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1 month ago

0

Comcast_Alyssa

Official Employee

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52 Messages

Good afternoon @user_11e315, and thank you for reaching out to our dedicated Communities team today on our forums, we appreciate it and hope you are otherwise having a wonderful Wednesday so far! I'm sorry to hear about the problems with your business account and assure you that our team wants to help how we can. Unfortunately, we do have limited access to business tools on this platform but we want to make sure that you are connected with the right team to assist! Have you tried reaching out to our awesome and dedicated Business Support team? Our hardworking Business team can be contacted by dialing (800)-391-3000 or via chat here https://business.comcast.com/support/contact-us/. Please let us know if you are able to connect with them to resolve your concerns as we want to make sure this gets taken care of. If not, we will look into next steps to better assist!