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New Member

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1 Message

Thu, Feb 25, 2021 4:41 PM

Can I Transfer a call fwd to my Cell to Comcast Voice Edge App on Computer?

Can I Transfer a call fwd to my  Cell to  Comcast Voice Edge App on Computer?  Currently it just moves it over to my business phone but im not in the office. 

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Official Employee

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12 Messages

2 m ago

You have reached the right place for help! We certainly understand the importance of being able to do a soft transfer for your business. Here are the steps below.

  1. During a call, press Transfer. The caller is automatically placed on hold.
  2. Dial the number, extension or choose a contact from your call list or directory and press #.
  3. When the receiving party answers, announce the call.
  4. Press Transfer to complete the transfer.

Please note, a warm transfer will display the extension of the person transferring the call to the recipient. Here is also a link for more details on the different types of transfers. Please let me know if this helps. https://comca.st/3srQCGZ