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DGC's profile

Visitor

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2 Messages

Sun, Oct 6, 2019 5:00 PM

calls go straight to voicemail even though DND not activated

calls going straight to voicemail even though I do not have DND activated

Responses

Accepted Solution

Administrator

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32 Messages

2 y ago

Hello, I am sorry you are having trouble with your phone service. I will be happy to help. Are you able to send a private message at your convenience?

 

Administrator

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261 Messages

2 y ago

Let me take a closer look at your account and equipment so I can help in better detail. May I please confirm your name, service address, and account number? You can reset the modem by removing the power cord for a few seconds and plugging it in. 

New Member

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1 Message

2 y ago

How can I help me

Official Employee

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249 Messages

2 y ago

I would like to try some troubleshooting steps to see if we can get those calls to come through instead of going straight to voice mail. In order to help, please send me a private message with your first/last name and your full address so I can ensure I am working on the correct account. -Gabriel

Administrator

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261 Messages

2 y ago

Awesome, I'm glad to hear that it's been resolved! If you have other questions or concerns, please reach back out to us. We're always glad to help! 

 

-Gina

Visitor

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2 Messages

2 y ago

Our local Comcast tech resolved the problem remotely.

 

Thanks,

DGC