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New Member

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1 Message

Wednesday, August 21st, 2024 11:26 PM

Caller option to exit voicemail and go to hunt group

Is there a keystroke that an outside caller can use to not leave a voicemail and instead be routed to a hunt group? 

I would like to have an outgoing voicemail greeting that says:

"Hello, you have reached [me]. Please leave a message or, if you are calling during business hours and would like immediate assistance, please dial [x]."

Dialing [x] would exit the voicemail system and route them to a specific hunt group we have set up.

Official Employee

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37 Messages

3 months ago

 

user_ddf399 Thanks for reaching out! Unfortunately, I'm not seeing an option for this scenario. Your number would have to be in the Hunt Group. You could use call forwarding when you are away, and forward all calls to the Hunt Group. However, that would bypass your voicemail.