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kmaqb
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9 Messages

Wednesday, May 20th, 2026 4:21 PM

Caller ID Blocking Permanently Enabled on Line incorrectly

Hello,

We are comcast business voice edge customers. One of our lines has permanent Caller ID Blocking enabled on it. The user can dial *82 and number to have a work around to show caller id but otherwise it always shows up as no calller id or anonymous.

We need to have this issue fixed with caller id blocking on the line disabled by default. May I DM someone with additional details?

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7 hours ago

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Comcast_Frank

Official Employee

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42 Messages

7 hours ago

Hi there, @kmaqb. Thanks for reaching out ot us here on the Community Forum. Just to be sure, have you gone on to the portal here : https://business.comcast.com/support/article/voice/masergy-calling-id-block-and-deliver to see if you are able to disable Line ID Blocking for that line? If so, was there any error message when you tried?

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kmaqb

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9 Messages

Hi,

Thank you for your response. Yes I tried that. That option does not appear in Web Portal for me. And the FACs #67# just said the number I had dialed is not available. 

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7 hours ago

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Comcast_Frank

Official Employee

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42 Messages

Thanks for letting me know, @kmaqb. Let's see if there is anything we can do to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section. Please include your full name as well as the phone number and address for the account.

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7 hours ago

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