New Member
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2 Messages
Caller and I can't hear each other when they call in and I answer on VoiceEdge desktop app with headset
If I make a call out, I can hear and talk to my contact and they can hear and talk to me as well. If they call in, we can't talk or hear each other.
I've been using a Plantronics headset and hadn't had issues until recently.
I made sure that the microphone and speaker are set to my headset. I have reset the app. I have uninstalled and reinstalled the app. I've checked on my computer has my headset us the default, paired and unpaired it is well. I've tested with my ear buds and they have the same issue. I have no issue using the same headset with Teams calls.
Any ideas?
Comcast_Richard
Official Employee
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34 Messages
5 days ago
Hi there, @user_136087 I'm very sorry for the trouble you are experiencing with your headset. Are you having trouble with any other calls?-Richard
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