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New Member

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2 Messages

Thu, Aug 5, 2021 8:37 PM

Called ID Showing Former Employee

I need help changing the external caller ID for one of our lines. It still shows a former employee. How can I change this?

Official Employee

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33 Messages

3 m ago

Hi there, user_e66e9d. We appreciate you taking the time to create a post here in the Community. Great question! We'll be happy to help.  

 

You can do this through our My Account website found here: https://comca.st/3jreoA5. These are the steps you would follow:

 

 

For reference, these steps can be found here as well: https://comca.st/2Vrs0U0. Feel free to give that a try and let us know if you have any additional questions/concerns. Thanks! 

 

Official Employee

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33 Messages

3 m ago

Hi, user_e66e9d. I just wanted to check in and make sure this worked for you. If you've had a chance to go through these steps, how has the caller ID for this user been since?

New Member

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2 Messages

@Comcast_Morgan I have not been able to find this particular setting. As an Admin, can I manage this setting for other users or does he need to log in to his own account?