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1 Message

Thu, Sep 22, 2022 11:08 PM

Call waiting

Currently working remote on an Apple IPhone XS with the most up to date IOS and I have call confirmation enabled.  My problem is when a customer calls in, I’ll take their call but then my phone makes a sound like call waiting and suddenly the current call just drops completely… but the incoming will beep at least 1 more time and I’m usually forced to answer the incoming line but by the time I do the second call appears to drop or go to voicemail.  This is ridiculous and frustrating beyond words because now I have customers thinking I’m hanging up on them.  [Edited: Language]

Official Employee

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1 Message

11 d ago

@Mouseysocks Thank you for reaching out to our team here at the Comcast Business Forums regarding this call waiting issue with your mobile device. Just to confirm, is this mobile device also on our Comcast Business Mobile network our being used through another carrier?