Skip to content

New Member


4 Messages

Monday, June 5th, 2023 6:21 PM

Call Transfer Failing


We are having 3-4 users report they are not able to transfer calls, they get the 'Transfer Failed" message followed by a busy tone with the call then routing back to the original phone. We have tried resetting our modem and each phone but the issue still persists.



18 Messages

10 months ago

Thank you for taking the time to reach out to us on our Business forums. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

New Contributor


1 Message

2 months ago

Our phone is doing the same thing. Did you ever figure out how to fix this issue?

Official Employee


11 Messages

Hello @user_d134a9, thank you for taking the time to reach out on social media. I'd like the opportunity to check into that for you.


To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message