New Member
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4 Messages
Call Transfer Failing
Hello,
We are having 3-4 users report they are not able to transfer calls, they get the 'Transfer Failed" message followed by a busy tone with the call then routing back to the original phone. We have tried resetting our modem and each phone but the issue still persists.
CC_Kimberly
Contributor
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18 Messages
1 year ago
Thank you for taking the time to reach out to us on our Business forums. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_d134a9
New Contributor
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1 Message
5 months ago
Our phone is doing the same thing. Did you ever figure out how to fix this issue?
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