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MWatsonANB's profile

Contributor

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35 Messages

Tue, Jan 4, 2022 4:52 PM

BLF Entries Disappeared on Phone w/ Sidecar

I am an administrator. My Polycom desk phone has a sidecar. I removed a user account yesterday in the portal and all of the entries on my desk phone and side car disappeared. I thought this was a result of the screen updating to resort the names still on my BLF list, but they never came back up.

Things I have tried:

Unplugging the phone and plugging back in (PoE).

Update Configuration.

Restart.

Adding someone to my BLF.

Removing users from my BLF.

Turning BLF off and back on again.

Unplugging sidecar and Update configuration.

Leaving sidecar unlpugged and restart phone.

Plugging sidecar back in.

So far, nothing has brought BLF entries back to my desk phone and sidecar.

Any other suggestions?

Contributor

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35 Messages

5 m ago

Turning BLF off, unplugging sidecar, reduce umber of BLF entries to three, Update Configuration, restart phone, turning BLF back on, restart phone again, in that order and the three names appeared. Not sure if or why I had to do all that, but doing that in that order appears to have worked.

I'm guessing that turning BLF off, unplugging sidecar, reducing the number of BLF entries to what fits on one screen of the desk phone, restarting phone and turning BLF back on, then plugging back in sidecar and adding BLF names back would have worked.

Wonky

(edited)

Contributor

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35 Messages

@MWatsonANB Well, but adding the users back did not work. Now the screens are blank again.

And by the way, why allow us to check multiple entries in the BLF list if we can delete just one at a time, anyway? I'm back to deleting users and adding them back slowly to see if that works or where the breaking point is.

(edited)

Contributor

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35 Messages

@MWatsonANB 31 is the point at which my users came back. Adding slowly to 33 works. At 34 users on BLF, it fails to update the screens.