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New Contributor

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2 Messages

Tuesday, December 13th, 2022 10:01 PM

Attendant option to send call directly to voicemail

Hello! I am trying to set up the attendant where there is an option to go straight to voicemail. So, for example, "Press three to leave a message". This is probably something simple but I cannot seem to find a way to do it. Any help is appreciated.

Official Employee

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35 Messages

2 years ago

Hello, @user_970571. I hope you're having a great day so far. I appreciate you giving us the opportunity to help figure out how to set up this option in your voicemail. Please visit this link to see the options to manage your greeting https://business.comcast.com/help-and-support/voice/phone-business-class-voice-mail-overview/.

 

I'll be on standby just in case you have further questions or concerns. 

New Contributor

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2 Messages

2 years ago

Good morning! That link doesn't really address my question. What I am trying to do is set it so that an attendant option sends the caller directly to voicemail. So a caller would be given a list of options (press 1 for accounting, press 2 for sales, press 3 to leave a message). In this example I would need option 3 to go directly to voicemail. 

Official Employee

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35 Messages

I apologize the link didn't work for you. I'd be more than happy to investigate this further to see how we can set this up for your account, @user_970571. In order to get started, can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

New Contributor

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1 Message

1 month ago

Has this issue been resolved 

Official Employee

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21 Messages

Hi there @user_c72a5a. If you are still having troubles with this issue, please let us know. thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it