Assistance Required with Repeated Account Setup Glitch When Logging into Voicemail Access

Dear Comcast Team,

I hope this message finds you well. Since Saturday, March 22, 2025, we have encountered a repeated glitch when logging into the Business VoiceEdge voicemail system via the following link: https://business.comcast.com/myaccount/Secure/ManageServices/BVE/Dashboard/. Each time we log in to screen voicemails, we are prompted to go through a new account setup process, including resetting our PIN. Specifically, whenever a new login is initiated, we receive the message: "Welcome to Business VoiceEdge™, Natalia! We will have your service all set up in just a few quick and easy steps."

Could you kindly assist in resolving this glitch so that we can access our voicemails without having to go through the setup process repeatedly?

We would greatly appreciate a proactive solution to this matter. Thank you for your attention to this, and I look forward to your support!

Responses

Comcast_AmandaB

Official Employee

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29 Messages

11 days ago

cycsf Thank you so much for reaching out for help with your Business voice edge and having to go through a set up each time you are trying to access your voicemail.

Please send us a direct message to continue.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging

• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.

• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

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