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scalbert's profile



4 Messages

Fri, May 1, 2020 6:00 AM

Add Deleted User Back

I had to Delete a couple of Users from our BVE. Now I need to add them back in. When trying, it says the email address is already in use. How would I go about getting them back in and re-sending the invite?


Official Employee


348 Messages

10 months ago

Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums and I am so sorry to see that you are having an issue with adding the deleted user back and I know how frustrating this is for you. You have reached the right team to help make sure we get this taken care of for you. Can you please send us a private message with your name, the full address, and the account number?