New Contributor
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7 Messages
A user's Inbound calls go straight to voicemail; DND is not on
One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user.
Can I get in touch with Comcast Support and DM the voice edge extension to them so that line can be checked for any network-side flags that aren't being cleared? The user has already toggled DND on and off again. And I have restarted the desk phone as well.
Thanks!
Accepted Solution
Comcast_Janelle
Official Employee
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33 Messages
24 days ago
Hey @kmaqb , Thank you for visiting our official Comcast Business Forums Community support page. We greatly appreciate you taking the time to reach out regarding your phones. I would be more than happy to offer my assistance looking into this further for you. Please send us a direct message with your full first/last name, business name, complete service address (Including the city, state, and zip code), and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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kmaqb
New Contributor
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7 Messages
24 days ago
Thank you! After toggling the DND multiple times on the desktop app and then restarting the phone, the user's phone is operational again. Thanks again.
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