#51 and #52 to use Hunt Group Busy Policy

We use #51 and #52 to utilize our Hunt Group Busy Policy daily. It is suddenly not working and says "The number you have dialed is not in service". Trying to get it figured out with tier 1 support and we aren't getting far. Anyone have any experience with this?

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Comcast_Dena

Official Employee

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86 Messages

29 days ago

I am sorry to hear of this issue @user_81c96a Was this working previously?

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user_81c96a

New Member

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2 Messages

Yes, as I stated, it is a feature we use daily. Multiple times a day. I did get an answer though from another contact with Comcast. Apparently this is a known issue. It "breaks" when a customer makes a change to the Hunt Group in the portal. The contact that I worked with was able to turn it back on for me.

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29 days ago

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Comcast_Gabriel

Official Employee

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306 Messages

user_81c96a, I am happy to hear that your contact was able to turn it back on for you. Do you know what they did to turn it back on? Here is a great link that I found for editing your hunt group settings for Voice Edge here. Please let me know if this helps.

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29 days ago

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