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New Member


1 Message

Wed, Mar 17, 2021 9:05 PM

while on line 1, second call will not forward to line 2 but keeps beeping on line 1

When on line 1 and second call comes in it just beeps on line one instead of routing the 2nd call to line 2. This has just started happening this week, never had a problem before with this. Seems as if a setting was changed.

Official Employee


14 Messages


Hey there, @david_o_smith_dmd,


Our team would love to help you out regarding this landline call forward issue. Let's double-check if that option is enabled on your account. Can you please send our team a private message with your full name and the address number? To send a private message, please go to our home page here on the forums, click the Chat Icon near the top right, and create a message to "Xfinity Support"