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New Contributor

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2 Messages

Tue, Dec 28, 2021 11:45 PM

Voicemail -"The mailbox number that you are trying to reach is not in servce."

I am having an issue with my voicemail on my business mobile phone. When I call my voicemail, or when someone else calls and it goes to voicemail, the system message says "the mailbox number you are trying to reach is not in service, goodbye." and hangs up. Please help.  I've called customer service and had a ticket opened but I have not heard back.  They said to give it 24 hrs and it's been over a week.  

New Contributor

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9 Messages

5 m ago

Hello @user_011a04, we appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3HdUfrm where an Xfinity Mobile expert is available 24/7?