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3 Messages

Tue, Sep 2, 2014 8:00 AM

Unconditional Call Forwarding shows the Comcast caller ID and not the original caller ID.

We have unconditional call forwarding setup on our line to another number.  Sometimes the original caller's phone number and caller ID show up on incoming calls but most of the time it is the Comcast number being forwarded and our caller ID set to that phone number.  We need the original caller's information forwarded as well as the call.

Accepted Solution



1.9K Messages

7 y ago

Hi TXCC.  We have engaged the Regional Support Center to assist with resolution of this issue. 

Thank You