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New problem solver

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7 Messages

Tue, Jul 20, 2021 5:56 PM

Turn off caller verification?

Is there a way I can turn off the [V] appearing before caller names? It's annoying, and it takes up three digits of the limited space there is for the actual CID to show. Whoever thought this was a good idea should be fired. Thanks.

Official Employee

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31 Messages

3 m ago

Thank you for taking the time to reach out today. I am here to look further into the issues you are having. Can you tell me more about where you are seeing the caller ID with the [V] is showing? Is this with your Voice services or your mobile services? 

New problem solver

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7 Messages

3 m ago

It's with my business voice. Now a good portion of the names have [V] in front of them.  This was touted as a great benefit to us, the customer, but it's meaningless.  Here's a sample from the online call log. It serves no purpose other than to annoy.

Official Employee

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31 Messages

I really appreciate the screen shot as it does help to understand more! Here is a link: https://comca.st/3hSdVHH that shows the benefits with the verification with who is calling. Honestly I have had so many calls come though that are spam and spoofed it has helped within my home but my caller ID has the full word "verified" spelled out under the unknown number. From my research I am showing the only way to remove this feature is to remove caller ID from your Voice services. To make those changes you would need to reach out to our business loyalty team by calling (800) 391-3000. 

New problem solver

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7 Messages

3 m ago

What a ridiculous feature. Spam comes through with the [V] in front of it just as much as wanted calls do. And what exactly does "verification" mean? That when it says "[V]Wireless  Caller" it really IS a wireless caller? I can tell you with 100% certainty, spoofed and spam calls are marked as "verified" all the time. So what exactly is being verified? It's a flawed and irritating feature - which I'd have to give up Caller ID altogether to get rid of? What is Comcast thinking? Like I said, whoever came up with this one needs to be fired.

Official Employee

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21 Messages

Verified Caller ID uses encrypted information passed in the call record to determine whether the calling party number can be verified or not. To pass the information, the caller’s voice service provider must also have implemented call authentication protocol. Because not all service providers have deployed the protocol, not all calls are able to be verified. This means that not every caller without verification is a bad actor. As more voice providers adopt the protocol, Verified Caller ID will be able to read more callers’ information. 

We would be more than happy to double check your account to see if the verified option can be removed from your Caller ID, without having to remove the feature all together. Please send us a direct message! 

 

To send a peer-to-peer chat:

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3kFgUVM
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

New problem solver

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7 Messages

3 m ago

I'm signed in, but the icon to start a new chat is greyed out and I can't do anything. Any ideas? Thanks!

Official Employee

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31 Messages

I am sorry you are having difficulty sending a message to us. Have you tried to log out and log back in to see if there is a difference? Just to confirm the [V] is a part of the caller ID with the name but you can see the phone number correct? 

New problem solver

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7 Messages

3 m ago

I still cannot start a chat -- any other suggestions? I would like to get this handled if I can.

Official Employee

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21 Messages

I do apologize you are not able to initiate a peer to peer chat over our Forums. At this point I would suggest you reach out to us directly at 800-391-3000 since we will need to obtain personal, and business information in order to access your account.