Skip to content
U

New problem solver

 • 

7 Messages

Tue, Jul 20, 2021 5:56 PM

Turn off caller verification?

Is there a way I can turn off the [V] appearing before caller names? It's annoying, and it takes up three digits of the limited space there is for the actual CID to show. Whoever thought this was a good idea should be fired. Thanks.

Responses

Official Employee

 • 

18 Messages

6 d ago

Thank you for taking the time to reach out today. I am here to look further into the issues you are having. Can you tell me more about where you are seeing the caller ID with the [V] is showing? Is this with your Voice services or your mobile services? 

New problem solver

 • 

7 Messages

6 d ago

It's with my business voice. Now a good portion of the names have [V] in front of them.  This was touted as a great benefit to us, the customer, but it's meaningless.  Here's a sample from the online call log. It serves no purpose other than to annoy.

New problem solver

 • 

7 Messages

6 d ago

What a ridiculous feature. Spam comes through with the [V] in front of it just as much as wanted calls do. And what exactly does "verification" mean? That when it says "[V]Wireless  Caller" it really IS a wireless caller? I can tell you with 100% certainty, spoofed and spam calls are marked as "verified" all the time. So what exactly is being verified? It's a flawed and irritating feature - which I'd have to give up Caller ID altogether to get rid of? What is Comcast thinking? Like I said, whoever came up with this one needs to be fired.

New problem solver

 • 

7 Messages

6 d ago

I'm signed in, but the icon to start a new chat is greyed out and I can't do anything. Any ideas? Thanks!

New problem solver

 • 

7 Messages

5 d ago

I still cannot start a chat -- any other suggestions? I would like to get this handled if I can.