toll free porting

Hoping a Comcast Business rep can help with something front-line phone support hasn't been able to resolve.

Two toll-free numbers on my account stopped working after a recent service order. When either is dialed, the call plays a "not in service" recording. Phone support tells me the numbers aren't on my account, but the Somos national toll-free registry still shows Comcast Phone, LLC as the RespOrg for both — so it appears they're held in disconnected/aging status under Comcast's own RespOrg rather than on my retail account, which is why billing can't see them.

I've traced the cause to a specific service order that dropped one toll-free number entirely and re-pointed the other to a different line. Both have been non-functional but still billed since the order installed. I need them looked up in number administration (not just retail billing) and restored before the dropped number ages out and is released — it's time-sensitive.

Can someone pick this up and have me send the account number, order number, and details by private message? Happy to provide everything needed there.

Thanks.