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Rector's profile

New Member

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2 Messages

Thu, Oct 29, 2020 9:00 AM

Robocalls

We have been getting a huge number of Robocalls.  I see nothing from Comcast on what the plan is to eliminate this crap.  We get at least 15-20 calls a day.  This has to stop or we will remove Comcast Business and go in another direction.  This is ridiculous.

Responses

Official Employee

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240 Messages

6 m ago

Hi, there! Thanks for reaching out to Comcast over forums! We appreciate you for your time and patience. We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. I am sorry to learn that you are experiencing tons of robocalls! I can help! I know that phone scams and robocalls are really, really frustrating to deal with. We are always working on staying a step ahead and this link may be helpful: https://comca.st/3oYLv0c. If you have any other questions or concerns that we can assist with, please let us know.

Official Employee

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240 Messages

5 m ago

Awesome! Over social media, we are a Digital Care team of expert specialists who are committed to serving our Comcast family members! I would be delighted to help with any questions you have. We are here to help at any time for your convenience. It was definitely not my intent to seem like I just glossed over the Robocall issue. I truly want to help and share with you all of the information I have at my disposal to better your experience. We would surely miss your business if you were to choose to go another direction. At Comcast, we strive to honor requests for privacy with regard to promotional or sales communications. Another option for stopping unwanted sales calls is to add your number or address to the Do Not Call list. o remove yourself from future Comcast Business sales calls, solicitations at your door, and/or promotional mail, simply fill out a [Request to Opt Out form](https://comca.st/3k4RSeH) to be put on our Do Not Call, Do Not Mail, or Do Not Knock Lists at https://comca.st/38hqckp. I can also add you’re your information on this list on my end as well. Please let me which would work best for you.

New Member

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2 Messages

5 m ago

I do have more questions.  Why did you just gloss over my Robocall issue?  I want to know why I cannot block these robocalls when they happen at the administrator level.  We literally get the same phone call at least 5 times a day, which makes about 15-20 per day.  This is ridiculous and this is unacceptable.