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Jason_Miller's profile

Visitor

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3 Messages

Wed, Dec 3, 2014 1:00 PM

Published my unpublished number

Hello...

 

I would like to know why my unpublished number has been published by Comcast?

 

I just recently setup new phone service and right from the start I requested an unpublished number. I was told that I have to pay a setup fee, and then an ongoing monthly fee to maintiain this unpublished listing. Ok, great...I accept.

 

However, within hours of the new number being active I started recieving calls. At first I figured it's a recycled number and that would be typical that for a short period of time you get a handful of calls for the previous people using that number. After a few days I figured I would answer a few of the calls and inform the people they have the wrong number. To my surprise though, they asked for me / my business. WTF?

 

So please, enlighten me on how if I didn't give out the number, and Comcast is being paid to not give it out, how it is now public knowledge? This is unexceptable!

Responses

Official Employee

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869 Messages

7 y ago

Jason_Miller welcome to the forum,

 

I'm very sorry to hear about this situation, can you please send me a private message with your account number and phone number in question so that we can investigate this issue?

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Visitor

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3 Messages

7 y ago

Any update on this?

 

I sent all the information as requested but never heard anything back.

 

Thanks,

Jason

Visitor

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3 Messages

7 y ago

Nevermind.

 

Clearly this is not a viable way of getting support!

 

Time to call and wreck someones day (chances are that will be my own)

Official Employee

 • 

869 Messages

7 y ago

Jason_Miller sorry for the delay,

 

The order to unpublished your number has been submitted.

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post.