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ScottMSi's profile

New Member

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1 Message

Thu, May 17, 2018 2:00 PM

Phone Number is being spoofed?

My Company just got several Business Voice Lines through comcast last week.

 

It appears that one of our lines is being used by spammers and I've gotten several phone calls saying they just recieved a call from this number.  That phone hasnt made any outgoing calls since we received it, so I'm not really sure where they are receiving them from.

 

Any Thoughts or how we combat this?

 

-Scott

Responses

Official Employee

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1.1K Messages

3 y ago

 

Hi ScottMSi and welcome to the business forums.

 

It's regretful to hear about your experience with your phone number. Call spoofing is performed by a third-party. We have no way verifying whom that third-party would be. As a last resort, we are able to change your phone number. If you would like to do so, please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

New Contributor

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1 Message

2 m ago

It is not possible to change a Company number that has been in use since 1988.  Are there other ways to combat a business number (land line) that has been spoofed?

Official Employee

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10 Messages

Yes, we have our Customer Security Assurance (CSA) team these security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud and other security issues. To reach them please call 1-888-564-4329. They would be happy to help with your concerns. 1988 is certainly a long time to have one number. I can understand your want and need to keep it :).