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Michaela's profile

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1 Message

Mon, Jan 11, 2016 2:00 AM

Phone isn't working

The light for line 1 isn't on.  There isn't a dial tone.  I've reset the box to no avail. 


Trusted Forum Contributor


1.4K Messages

5 y ago

Hello Michaela and welcome,


If you have an ARRIS  TM60X Telephone modem, you should try to deress the little back reset button on the back of this modem for at least 10 seconds and see if your dial tone returns and your phone then operates correctly. If not then you will need to call 800-391-3000, using the digital voice technical service option, then explain the issue you are still havinf to the techical agent and he/she will get it resolved on a definitive basis for you.


Hope this helps you out,