Outage - Honesty and Transparency
Your customers deserve to know what is going on and you are hiding behind your clandestine customer service policies. You have rumors going around that you have had an explosion in Colorado and you are having trouble with the backup.
Is there ANY chance that this won't resolve by this evening? We have businesses to operate, customers to serve and livelihoods to protect. I have a class action attorney drooling over this, so you best get real honest real fast and run a presser, or something that tells us what we can expect the next few days.
I MUST have service restored, or be able to forward my lines before the morning. If that can't happen, I need to know immediately so that I can make other arrangements for phone service to my business.
Zack with MercuryPDX 503-793-9150