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tamarade's profile

New Member

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2 Messages

Thu, May 22, 2014 2:00 PM

Our Business phone is out and I cant reach anyone

My first experience with an outage, I should of checked this out before signing with Comcast.  I can not reach anyone regarding a service outage the phone is busy.  Any help for a contact

New Member

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1 Message

8 y ago

Just got off the phone with Comcast support, and the rep confirmed there is a nationwide outage in the phone service (I'm located in Pacific NW), not affecting internet though. It is affecting our business in a major way as phone is so crucial for booking appointment. I hope Comcast can fix this soon...

New Member

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3 Messages

8 y ago

I'm having the same problem. I tried calling Comcast about it and it says there's a problem in this area, but it wouldn't let me talk to anyone because of "Higher than usual call volume".

 

Seriously? We're just supposed to sit here and wait around without knowing when our service might be reconnected? 

Administrator

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1.5K Messages

8 y ago

To all our community members,

 

We once again apologize for the service disruption this outage may have caused for you and your business.

Our network engineers immediately escalated the situation internally, and resolution involved a cross-disciplined approach to isolating the network elements in conjunction with all our platform partners. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

 

Thank you all for your patience in this matter.