Ongoing call quality issues negatively affecting our business

The quality of our telephone service is terrible. We have two telephone lines, and both have the same issue. We can hear our callers clearly but to them, we sound like a static-charged robot. We have called many times for this same issue. Sometimes a tech will come. The typical response is for the phone tech to reboot the modem remotely & update the software. This sometimes helps, but only temporarily....after about 3 to 5 weeks I have to call again. We have yet to find an acceptable solution to this issue.

Usually the phone operator can't even hear me to report the call, and I need to use my cell phone to speak to them. We have requested new equipment, monitoring our service, or some other resolution.

As a very busy engineering firm we rely on a quality voice connection to speak with builders and inspectors at the job sites. There have been a few times where our service was out for days at a time, and as a result we have lost clients because they could not wait for us to get back to them. This is unacceptable.

We are ready to drop all service with Comcast and find another provider.

Responses

CC_Jacob

Official Employee

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869 Messages

8 years ago

Hello M_L_Engineering_Inc

For call quality issues like this it could be a wiring issue. Are you connected directly to the phone modem or are you going through a splitter / phone jack?

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LifeCareChiro

New Member

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1 Message

8 years ago

We've been dealing with a similar issue, with little or very temporary resolve. We run five lines, three voice and two data. We've had lots of hangups and incompleted calls because our patients CAN NOT HEAR US. As you, we can hear them, they can not hear us. Mostly it effects one of the voice lines, and the same one consistently.

BTW Comcast, where did the Live Tech link go? That has been very helpful for us resolving issues in the past. Now it's -gone-. WTHeck?

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