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auramd's profile

New Member


1 Message

Tue, May 15, 2018 7:00 PM

on Hold Music

I had uploaded a wav file the correct size to my call settings.

It showed it was uploaded, verified, and now the same "keyboard stanard melody" (or whatever you'd like to term it) is still playing.


Called Comcast today and their solution was to call my voicemail, leave a voicemail and hold my phone to the computer while the music is playing as a voicemail.;..and then download that voicemail- THEN upload it as a file to the on-hold download prompt.


This is ridiculous.  It sounds muffled and distant.  There has to be a better solution.  I was told by Comcast there was a "glitch" and this was the only way?

Any input would be greatly appreciated.


Official Employee


1.1K Messages

3 y ago

Hi auramd and welcome to the business forums.


 I would like to assist with your Music on Hold feature. Are you by chance following all the steps in the following link?


Please let me know.

New Member


1 Message

4 m ago

I have followed all the steps and still nothing.