New Contributor
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2 Messages
No Phone Service
Recently upgraded my home office internet and phone service from residential to business class. All the new equipment was working fine until about two hours after installation. Now the phone service is down. Desperately seeking some help here as this is my only phone line at the moment.
CC_John
Retired Employee
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1.9K Messages
10 years ago
Hi BrentAbbot. The Business Service Center is currently engaged in resolved this service issue. Please let us know if further assistance is needed.
Thank You
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BrentAbbott
New Contributor
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2 Messages
10 years ago
Yes futher assistance is required. The technician was supposed to come back out yesterday to fix this and he never showed. The representative was supposed to email me a time frame for the technician but never did. I do not have a working phone line for the technician to call to verify the appointment so I'm stuck now. I'm incredibly frustrated that I'm having to pay for this installation when half the equipment doesn't even work and has left me without a working phone.
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CC_John
Retired Employee
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1.9K Messages
10 years ago
HI Brent. I have engaged the Local Service Center to assist with resolution of this issue. A service call has been scheduled with a tech ETA of two hours. Please let me know if additional assistance is needed after the service call is completed.
Thank You
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