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DA's profile

Visitor

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4 Messages

Tue, Oct 7, 2014 3:00 PM

No Caller ID

I've been trying to get this situation resolved for over a year.  Upon upgrading to Comcast Business Class, I lost the Caller ID feature that had been working with my regular account.  My assigned account rep has been unresponsive.  From the forum comments, it looks like this is a simple matter of Comcast having to enable Caller ID on my line.  Please do so.

 

Thanks,

Brian

 

Responses

Accepted Solution

Official Employee

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869 Messages

7 y ago

Since it's been over 24 hours has the caller ID kicked in yet? 

 

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Administrator

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1.9K Messages

7 y ago

Hi DA. I have engaged the engaged the Regional Support Center to assist with resolution of this issue.Please allow twenty four hours for feature activation

 

Thank You

Visitor

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4 Messages

7 y ago

It has been 134 hours and I still have no Caller ID.

Official Employee

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869 Messages

7 y ago

Hello DA,

 

Sorry for the delay, you may need to reset your phone modem. Can you please check your caller ID again and let us know if it is still not showing.

 

Thank you 

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Visitor

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4 Messages

7 y ago

I reset the modem and made a test call from my cell.  Still no love.

Visitor

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4 Messages

7 y ago

It's working now, thanks.

Official Employee

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869 Messages

7 y ago

Thank you for the follow up, I'm glad to hear that it is working now.

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post.