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rslygh's profile

New Member

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1 Message

Thu, May 22, 2014 3:00 PM

Nationwide Outage

Yet the service status in my Comcast portal is telling me that my phone and Internet should be working fine.

 

Great job Comcast.

 

This should be right on the front page of your site as an emergency bulletin so your customers are aware without having to dig around or call to find that it's not our issue.

Responses

Administrator

 • 

1.5K Messages

7 years ago

Hello rslygh,

 

We do apologize for the service disruption this outage has caused.

Our network engineers immediately escalated the situation internally work with our platform partners to resolve this issue. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

Additionally I will forward your recommendation for a emergency bulletin board to our management team.

 

Thank you