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New Contributor

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4 Messages

Tue, Jun 8, 2021 5:20 PM

Mobile App Phone Management functions lost with latest update

We are having the same problem as another poster with the Comcast Business App after the most recent Update on the iphone Comast Business Mobile App.  We had the ability to access our Business phone functions through the mobile app previously and now we do not.  We have to log in to the web page or through an internet browser to access the Call Forwarding, Be Anywhere and other functions and to see our voice mails.     Can you please notify the team responsible for the Comcast Business Mobile App that the latest update has a glitch that is preventing users from accessing their phone management functions?

Responses

New Contributor

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4 Messages

3 m ago

Same here! Soooo frustrating! I run my business from my cell when I leave the shop and this app was a huge help, now it's all but useless. FIX IT PLEASE!!

Official Employee

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11 Messages

Hello @user_2395cc & @user_d72c48!  Thanks so much for taking the time to reach out to us here in out forums community.  We are so glad to hear from you and ready to assist in any way that we can to have this issue addressed and resolved for you.  The functionality of our mobile apps are essential to our business customers and we want to make sure things work seamlessly.  

 

Can you tell us if there are any errors you may be receiving?  Any photos, codes or screenshots you can share with us would be of great help.  

New Contributor

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4 Messages

3 m ago

OK here's the workaround, (since I don't see a fix to the mobile app forthcoming) - I looked up Comcast Business on browser, 

then saved the link icon to my phone home screen. Takes you right to the desktop version w all the features (loads faster than the app, too).

Official Employee

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28 Messages

@user_d72c48 I am glad you were able to find a workaround. I would still like to look into the features being removed. May I ask when the update took place, and what version of the app you are using? 

 

New Contributor

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4 Messages

3 m ago

I do not know what version,  where would I find that info? All I know is that I was using the mobile app daily for the past 14 months, always worked great- then about a month ago it changed at does not get me to the dashboard so I can turn call forwarding on & off, or see missed calls.

New Contributor

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4 Messages

3 m ago

I actually  deleted the app from my phone since it was pretty much useless to me after it changed for whatever reason...

Official Employee

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16 Messages

Can you give me some specifics on what happens? Are you saying you don't see the call forwarding or voicemail access anywhere? Can you tell me how it differs from this page? https://comca.st/3xgE5bK The best step is to put in a ticket based on your account information. Can you send a message with your name and address?

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

(edited)

Official Employee

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16 Messages

3 m ago

typo and link issue making it not work

New Contributor

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4 Messages

3 m ago

Yes we are saying the functions are now only available from a website browser snd are no longer showing up anywhere at all in the mobile app since the recent mobile app update. 

Official Employee

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4 Messages

@user_2395cc I was able to confirm that the update did remove the features, however I'm still not sure if it was intentional or not. I have taken your feedback here but I'd also strongly suggest that you also leave your feedback about the update here https://survey.foreseeresults.com/survey/display?sid=feedbackTV-en&cid=R9RRtJoQ98EENQoRBJ0Mhg 

as well (question 5). I really apologize for the inconvenience. Hopefully with enough people reaching out we can get the features back on the app.