Skip to content
I

New Contributor

 • 

3 Messages

Sunday, August 20th, 2023 5:02 AM

Major issues with Comcast Business Phone reps screwing me and now I'm stuck paying way too much.

Issues:

1. I was told from a comcast rep that I could get the Pixel 7 from them, save about $100 getting it through them, and that I could pay it off in full whenever I'd like, and not have to pay more to do that. He was wrong, and now I am stuck with this carrier locked cell phone for 2 years. 

2. I tried to transfer a phone number into my account, from my friends account, and it was a major nightmare. I had to pay off his bill to allow the transfer, twice, it took months for it to complete. Comcast also disabled the phone number for up to a week during this issue, losing business in the process. Comcast's reps told me that they would compensate me for my issues, but never did. For about 8 months, the comcast business phone webpage kept crashing on me, preventing me from seeing what phones were on there and the amount of data that was being used, rendering the website completely useless.

3. I went to the Comcast store and they refused to work with me and my issues because they were "Business related" and not Residential, which is all they do. Support over the phone is very limited, and I keep getting transferred, having to repeat my issue every time because the reps don't talk to the transferring rep about my issue, I get put on hold, hung up on, and receiving false promises about my issues getting resolved. They also promise me credit, and call backs from them, but it never happens, not even once have I actually received a call back from a comcast rep that promised to call me back the next day.

4. Now I am paying $160.09 a month for 4 cell phone bills which includes a $24.99 a month device payoff payment which I got screwed into signing up for. It also looks like they are double charging me service for one phone number.

5. Comcast Business support seems to be much worse than residential. The stores are for Residential only, and the phone number's hours are much more limited. For example, under comcast business's contact us page, it states "Our agents are available to help 24/7" but if you call the number at night and attempt to get a rep on the phone, it literally says that all of our offices are closed.

I want to get most of my phone numbers out of my account, want to change my service address for my Comcast Business Internet, get out of this Pixel 7 contract that I was tricked into signing, and get partial refunds for several bills in the past which are inaccurate. 

Official Employee

 • 

22 Messages

1 year ago

Welcome to our Community Forum, @IgotStuckwithComcast. Thank you for reaching out to us here so we can make sure your account gets taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our Mobile customers. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. You mentioned calling but have you tried texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

New Contributor

 • 

3 Messages

1 year ago

When I posted this last night, the

"

Chat with Us

Get billing help, troubleshoot your connection, and more - day or night.

"

Option was greyed out, making it seem like that an Xfinity Mobile expert was not available 24/7.

Also, your "secure online chat" url goes to a 404 page.

Official Employee

 • 

37 Messages

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

New Contributor

 • 

3 Messages

Ok, I went to the chat icon, but typing in Xfinity Support didnt come up with anything so I selected Comcast Business and sent them a message with this info.