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New Contributor

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3 Messages

Thu, Mar 25, 2021 5:54 PM

Issues setting up Mobility

I saw numerous posts with the same issue, but it appears most were answered via a PM.  

I am trying to setup Mobility and not having much luck.  I have numerous numbers on the account.  While trying to set Mobility up, I can set any of the numbers up to have the calls forwarded to my cell phone, and those calls seem to go through with no problem.

But trying to set my cell phone up to make outbound calls to show as any of these phones is going nowhere. 

The walkthrough states "On the Mobility page, dial the access number listed and follow the voice prompts to make a call remotely. The person you are calling will see your business’s phone number or caller ID information."  I assume this is the Mobility page from either the website or Business app?  On the app, the only way to go to the Mobility page is to go to the website.  But once there, and all phone settings have been added, there is no access number that I can find to dial to make the calls.

I have tried through Edge, Chrome, and the app with no success.  I thought there actually used to be an app just for Mobility, where you could easily go in and turn this on and off right from your phone, but if there is, I can't find it?

Official Employee

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21 Messages

8 m ago

Hello, @! Thank you so much for reaching out to our Community Forums. We would be more than happy to help get your Comcast Business Voice Mobility service setup. The best place to set this up would be from the online portal for your Comcast Business account. This article will help step you through the setup, please let us know if you have any trouble. 

 

https://business.comcast.com/help-and-support/voice/business-voice-mobility-be-anywhere/

New Contributor

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3 Messages

8 m ago

That is the same walkthrough I was already using.  The bottom of the page states there is an access number to dial on the Mobility page.  There is no access number that I can find.

Official Employee

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22 Messages

Okay, got it. Thank you for letting us know about that @cjw1267. The access number should appear on the Mobility page itself when you sign in to make a call from your device. I'd like to check the services you have set up on your account to make sure you are set up with the correct services to set up your Mobility service.  

 

Can you please send Comcast Business a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with Comcast Business so we can continue helping out there. We look forward to meeting you there! 

New Contributor

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3 Messages

8 m ago

I worked with a sales rep and we found the issue.  We did not have any phones on the account assigned to a user.  Once that was done, we logged into the Comcast Business App and the options to make a call using Mobility was there.

Official Employee

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22 Messages

Thank you for sharing that update with us, @cjw1267. I am glad to hear that you were able to determine why the outbound call option was not working. Once you got the phones assigned, were you able to locate the access number?