international call locked

We are trying to make international calls, but it will not go through. We hear a message that says "you are not able to make this call, contact your system administrator". please help.

Thanks

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Comcast_Jeff

Official Employee

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5 Messages

29 days ago

Greetings @yrdacas, and thank you for reaching out to us on the Comcast Business forums, I hope this message finds you well. I am sorry to hear about the issues you are having with making international calls, but you have come to the right place for assistance. Is this error on a mobile phone, or landline?

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yrdacas

New Contributor

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5 Messages

Good Day Jeff,

Landline

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18 days ago

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Comcast_Kassie

Official Employee

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35 Messages

yrdacas Thank you for clarifying for us! Are you able to login to your Comcast Business portal and see if you have international long distance enabled?

https://business.comcast.com/support/article/voice/enable-international-long-distance-settings-for-business-voiceedge

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18 days ago

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yrdacas

New Contributor

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5 Messages

we don't have the Business VoiceEdge dashboard, only Business Voice.

[Edit: "Personal Information"]

(edited)

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18 days ago

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yrdacas

New Contributor

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5 Messages

We have a Comcast gateway with two Analog lines

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18 days ago

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Comcast_Kassie

Official Employee

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35 Messages

yrdacas Thank you for the update! May I ask what your role is when logging in?

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18 days ago

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yrdacas

New Contributor

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5 Messages

18 days ago

Hi

My role is Admin

Thanks

[Edit: "Personal Information"]

(edited)

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Comcast_Peter

Official Employee

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44 Messages

Thank you for the details. Can you please make sure to send us a DM with your details such as full name and complete address?

To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

(edited)

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18 days ago

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