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New Member


2 Messages

Wed, Oct 27, 2021 8:24 PM

Incoming Caller ID

Hi.  I need inbound caller ID.  When a call comes in, I'd like to see who is calling.  Currently it just says "unknown" is calling.  Is there some setting my 3CX phone system (Grandstream GXW-4104 Gateway) needs?

When I spoke with support, they told me there was "nothing that needs turned on" in my account.

Official Employee


17 Messages

7 m ago

Hello @user_7e00c1, thank you for taking the time to reach out to us on our Business forums. Are you seeing this issue occur with all phone numbers or on specific phone numbers?