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Comcast_Jacob's profile

Official Employee

 • 

869 Messages

Wed, Oct 1, 2014 11:00 AM

Important information regarding EMTA battery replacement

Hello all,

 

We sincerely apologize for any miscommunications in regards to battery replacements for Comcast Business customers. A replacement battery can be mailed to your location via this link  help.comcast.net/modem/battery/order . At this time we are experiencing intermittent issues with this tool and we are requesting that if you are having issues getting this tool to work please send me a private message with your account number so that we can collect examples in order to create a timely solution.

 

Once again thank you all for your patience

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Responses

Official Employee

 • 

869 Messages

7 y ago

Hello all,

 

The intermittent issue has been resolved for the battery replacement website https://www.comcastsupport.com/tools/EmtaBatteryManagement/.

 

 

Thank you all for your patience.