Important information regarding EMTA battery replacement

Hello all,

We sincerely apologize for any miscommunications in regards to battery replacements for Comcast Business customers. A replacement battery can be mailed to your location via this link  help.comcast.net/modem/battery/order . At this time we are experiencing intermittent issues with this tool and we are requesting that if you are having issues getting this tool to work please send me a private message with your account number so that we can collect examples in order to create a timely solution.

Once again thank you all for your patience