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New Contributor

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2 Messages

Wed, Apr 7, 2021 2:21 AM

How to turn off *21 (star21) forward all calls to voicemail

Hey all,

    I'm trying to figure out a way to set our night mode like we did on our old carrier. We would call forward the calls to last line in our hunt, which was set to 1 ring. For some reason, something happened on our install and we can't see our hunt in "My Account" and support tells me the lowest they can set the number of rings is 6. The other option we had with the old carrier, is they had a phone number that you could forward calls to, and (based on caller id) would send calls to our voicemail. If any one knows if comcast has something like that, that would be great. 

But I think my best option is something I found in the star code list
https://secure.xfinity.com/anon.comcastonline2/support/helpandsupport/businessclass/help_articles/CB_BVE_StarCodes_SLS90624_3.18.pdf

It lists *21 "Call Forwarding Always To Voice Mail". This feature works great and would be the answer, if only we had a way to TURN IT OFF reliably. #21 does nothing. I went through each combination of * code from 00 to 99 excluding ones i knew worked and none of them turned it off. I had to call support. They claim they did nothing to turn it off, but the calls stopped going directly to voicemail when they took a look. Please let me know if you know how to use the feature properly. Thanks! 

PS, while trying to open this I noticed that there is a difference between business voice(we have analog lines coming from modem so I assume this is what we  have)  and business voiceedge, which googling tells me is comcast voip phone system. The above star code list is for voiceedge, so perhaps there is a different list for voice, but that's the only comcast star code list i could find. 


Responses

Official Employee

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9 Messages

7 d ago

@DRAPUTT, thank you for taking the time to reach out over Comcast Business Support Community. You have some great questions in regard to call forwarding and our business voice features. I think you will find this article and video very useful moving forward ( https://comca.st/2PAEgyL ). If you have additional questions or concerns, I will be on standby to help. 

New Contributor

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2 Messages

6 d ago

@Comcast_Anna yah I saw that article before. Still doesn't help me get calls directly to voicemail. I forgot to mention that I also tried setting line 1 to DND but calls just ring to the next line.  

Official Employee

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9 Messages

I appreciate you taking the time to look at the article @DRAPUTT. At this point, I would like to take a closer look at your account specifics and the exact phone service you subscribe too. Can you send our team a private message with your full name, business name, and service address? To send a private message click the chat icon at the top right of your screen. Select " Comcast Business" when promoted to choose a handle. We look forward to hearing from you!