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frameloss's profile

Occasional Visitor

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8 Messages

Wed, Jul 30, 2014 7:00 PM

How do I get access to my business voice account?

I can see the "My Phone" button in "My Services", but when I click on the link it gives me an error.  

 

Following the help documents gives at least three different voice portals, and I have tried logging in with my phone number + PIN, phone number + voicemail password, and tried creating a new voice account on the second (or is the the third different) website that the circle of links and outdated documentation points to . . .  then promptly taunted with the response that I have a business account and need to to use the businessclass "my services" portal . . .)

 

Am I doing something wrong? Is it broken?

Responses

Accepted Solution

Visitor

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1 Message

7 y ago

I am having the same problem here. I'm just trying to get in to see if there is a way to change the number of rings before a call goes to voicemail.

Accepted Solution

Official Employee

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869 Messages

7 y ago

Hello Hetrack welcome to the forum,

 

I just sent you a private message reguarding your issue. Please let me know if any issues come up.

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Accepted Solution

Official Employee

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869 Messages

7 y ago

Hello amazonsheds welcome to the forum,

 

Sorry for the delay, I just sent you a private message with instructions on how to get logged into the voice portal for your account. Please let me know if any issues come up.

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Official Employee

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869 Messages

7 y ago

Hello frameloss welcome to the forum,

 

Sorry for the delay, I just sent you a private message with instructions on how to get logged into the voice portal for your account. Please let me know if any issues come up.

 

Thank you

 

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

New Member

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1 Message

7 y ago

Having an issue as well. Can get to the page which asks for my PIN and security answer, but it won't take either of them, just keeps erroring out.

 

"Validation error on user security pin page Security pin is required, Security answer is required"

 

I had a new PIN sent, and I assuming the security answer is correct, but it doesn't tell me that. Nor does it give me the option to have a new one sent. 

Official Employee

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869 Messages

7 y ago

Hello Kimberly welcome to the forum,

 

I just sent you a private message with instructions on how to get logged into the voice portal for your account. Please let me know if any issues come up.

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Visitor

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1 Message

7 y ago

I am having the same continuous loop with logging into my comcast business phone page. What is the issue?

New Member

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1 Message

7 y ago

I can see the "My Phone" button in "My Services", but when I click on the link it gives me an error.

Following the help documents gives at least three different voice portals, and I have tried logging in with my phone number + PIN, phone number + voicemail password, and tried creating a new voice account on the second (or is the the third different) website that the circle of links and outdated documentation points to . . . then promptly taunted with the response that I have a business account and need to to use the businessclass "my services" portal . . .)

Am I doing something wrong? Is it broken?

Visitor

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1 Message

7 y ago

Can you send me an message with out to log in as well? I keep getting the same errors the above people are getting when I try to log in. 

 

Official Employee

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869 Messages

7 y ago

Hello Ricoch3T welcome to the forum,

 

To view call records you can go to https://businessvoice.comcast.net/ and type in your phone number and security pin. Please let me know if you have any further questions.

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Official Employee

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869 Messages

7 y ago

Hello spiergrossi,

 

As stated in my previous post to view call records you can go to https://businessvoice.comcast.net/ and type in your phone number and security pin. Also be sure that if it is giving you issues to try another browser. For example if you are having issues getting it to work Chrome try Internet Explorer and clear your cache and cookies.

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

New Member

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2 Messages

7 y ago

I am having the same issue with the businessvoice portal looping to the same screen when I try to login. Can you post the solution instead of sending a PM that way anyone with the same issue knows how to correct it? Thanks

New Member

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2 Messages

7 y ago

I have tried 3 different browsers. Please tell me why is does not login. It refreshes the screen and shows the pop up about the new online experience after we have entered our login info. It never goes past that screen. It was working until approximately a week ago.

Official Employee

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869 Messages

7 y ago

Spiergrossi,

 

Sorry for all the issues this has been causing you. In order to investigate your issue further can you send me a private message with your account number. Once a solution is found I will be sure to make a public post so that the community can see what the soultion was.

 

Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post. 

Administrator

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1.5K Messages

7 y ago

Post moved for better visibility.