Hardware provisioning outage?

Our modem went bad on Monday afternoon. A technician has been here 2x and each time he has told us there is an internal provisioning outage. Comcast is unable to provision any new equipment. He says it's a nationwide issue that has been going since the morning of 8/20. The customer service team is unaware of this outage. Is anybody else impacted by this? Is there an end in sight?

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Comcast_Angie

Official Employee

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27 Messages

3 months ago

user_5c989e, Thanks so much for reaching out through Comcast Business Support. We apologize for the inconvenience. We appreciate your patience while our vendor works as quickly as possible to resolve this issue.

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user_5c989e

New Member

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3 Messages

@Comcast_Angie Is there an update on this outage?

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3 months ago

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Comcast_Angie

Official Employee

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27 Messages

user_5c989e, Let me check on this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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3 months ago

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user_5c989e

New Member

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3 Messages

Xfinity Support does not show up in the drop-down list after I select New Message and search for Xfinity Support

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3 months ago

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Comcast_Angie

Official Employee

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27 Messages

user_5c989e, I'm sorry about that. It should say Comcast Business Support.

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3 months ago

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