Formal Escalation Request: Business Voice Ticket Closed Without Resolution

My Comcast Business account gets an error when I try to access Business Voice on my web browser. On the Comcast Business app it says I don't have a line assigned to me, but I do. I cannot access voice there either. We pay for Business Voice. I called on Friday Nov 6th (after having 10 different tickets with Comcast over the past two weeks, which is ridiculous) and was told it would be escalated to a Tier 2, but the ticket says it was closed on the 6th, so it was never escalated in the first place. Ticket number: CR282636565

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Comcast_Marcus

Official Employee

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28 Messages

3 hours ago

user_c6a03b thank you for using the Comcast Business Community Forum page to reach out today. I understand that you have a concern related to voice service on your account. Let's see what we can do to resolve this issue together.

Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number linked to the business account. To send a Direct Message:

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