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MtZionChurch's profile

New Contributor

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2 Messages

Wed, Feb 12, 2014 12:00 PM

Empty Voice Mail Box Indicating a Message

Our voice mail box is empty, however it is still indicating that we have one message waiting. When we access our voicemail box, it announces that we have no messages waiting. This has been an ongoing issue for for several days.

 

Any suggestions?

Responses

Accepted Solution

Administrator

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1.9K Messages

7 y ago

Welcome MtZionChurch.  We the engaged the Regional Support Center to assist with resolution.  They have informed us that they have refreshed the "message waiting indicator" for your voicemail box.  Please let us know if this resolved your issue.

 

Thank You

Accepted Solution

New Member

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1 Message

7 y ago

My indicator light and dial tone suggest that I have voicemail but I check it and it's empyt.  Is there a solution to fixing this?  It's rather frustrating.

 

Thanks

Accepted Solution

Administrator

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1.9K Messages

7 y ago

HI ReedStucco. Our Tier 2 agent has reset the voicemail message waiting indicator associated with the listed phone line.

Please let us know if your issue persist.

 

Thank You

Accepted Solution

Visitor

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2 Messages

6 y ago

Same here. Stuttering tone and I don't even have voice mail set up. Can we reset mine? Thank you

Accepted Solution

New Contributor

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10 Messages

6 y ago

Can we get our voicemail reset please?  It is indicating a message, but message box is empty. Please and thank you.

Accepted Solution

New Member

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1 Message

4 y ago

Our light remains on and we get the shutter code, but no voicemail is in the box. Can you reset?

Accepted Solution

Official Employee

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1.1K Messages

4 y ago

Hi JAH and welcome to the business forums.

 

Sounds like the message waiting indicator is stuck on. I can definitely help with that and reset it. Please private message me your full name, the name of the business, the full service address and the phone number associated with your account.

Administrator

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1.9K Messages

7 y ago

Welcome StewartDesign. Our  Regional Support Center informed us that they have refreshed the "message waiting indicator" for your voicemail box.  Please let us know if this resolved your issue.

 

Thank You

New Member

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1 Message

7 y ago

New Member

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1 Message

7 y ago

Hi.  I'm having the same issue with our business line:  when I pick up the phone I get the voice mail stuttering tone, but when I enter the voicemail system it says I have no messages.  Please reset our voicemail too.  I would appreciate it.

New Contributor

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2 Messages

7 y ago

Hi.

 

Once again, our voice mail is empty and our message waiting is indicatior is flashing.

This is has been going on for several days.

 

We would appreciate your resoloving this issue.

Official Employee

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869 Messages

7 y ago

Welcome back MtZionChurch. Our  Regional Support Center informed us that they have refreshed the "message waiting indicator" for your voicemail box.  Please let us know if this resolved your issue.

 

Thank You