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Mon, Feb 21, 2022 1:10 PM

custom greeting

I'm trying to change our personal greeting and it just keeps saying

"We're sorry, but we are not able to update your information right now. I even tried just changing it to a standard greeting and I get the same error message. Please help!

Official Employee


9 Messages

5 m ago

Hi, @user_8849e3


Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it