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New problem solver

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4 Messages

Wed, Apr 7, 2021 9:48 PM

Comcast will not refund my account

I called and cancelled my phone service in December but Ben failed to do put in the disconnection correctly even though he had me sign a new document that showed my new rate with the phone service removed.  I was overcharged for three months and still am waiting on my refund.  I was told by several representatives that I would be credited. However I just spoke to a lady in call center who repeated herself multiple times and would not acknowledge the fact that I had cancelled my service in December.  I am very upset for being lied to and blantantly ignored in this last go around.  I want my money back!!!!

Responses

Official Employee

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20 Messages

2 m ago

Hey there, @user_75897f, thanks for reaching out through Xfinity Business Forums! I definitely apologize for the customer experience you have had and we want to ensure you are being billed correctly for the services you are wanting to have on your account. You would need to call our Business Support Services, (800) 391-3000. They would be the best resource regarding billing issues for your Xfinity Business Account and ensuring you have the correct services on your account. Let me know if you have any additional questions. 

New problem solver

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4 Messages

2 m ago

I called that number and was routed to call center with a lady who would not help me at all. Any advice here I will try that number again but after what I experienced earlier I can't handle going through that again.

Official Employee

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20 Messages

I definitely apologize for the customer experience you have had when reaching out through our Business Support phone number. We definitely do not want to lose you as a customer! We would love to assist you through this platform however, we are unable to assist with billing concerns through Xfinity Forums! I would definitely recommend giving our support team another call as they are the best resource to get this billing concern resolved! Let me know if there is any additional questions I can help with!