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Official Employee


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Tuesday, July 12th, 2016 11:00 AM

Comcast Business Voice outage July 12th

Update: 4:00 PM EST

We’re happy to report the situation is resolved. We’re very sorry for the disruption this outage may have caused to our business customers. All systems are up and running, but some customers may need to reboot their equipment (see instructions below). We’re here to help, so please contact at (800) 391-3000 if you have any further issues.


Customers experiencing connection issues should power cycle their modems or EMTAs. You can do this by locating the reset button on the back of the telephone or voice modem. Use a pen or any non-metallic object. Push the reset button until the lights on the front of the unit go out. Release the reset button and wait for the unit to cycle up. This could take up to 5 minutes.  If you use a router or a wireless gateway, please unplug that device from the electrical outlet then reinsert the plug, wait 30 seconds for the router or wireless gateway to restart. At that point, you may need to restart any computers connected to the router or wireless gateway. If services do not fully restore, please contact us at the number above. 


Thank you


7/14 2:35 PM EST

If you are experiencing a change to hunt groups we have additional details here.

I no longer actively support the Comcast Business Forum or work for Comcast. If you have questions related to your Comcast Business Services please start a new post. 

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