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Comcast_Jessie's profile
Administrator

Administrator

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146 Messages

Wed, Jun 6, 2018 9:00 AM

Comcast Business Phone Issue

**UPDATE: 06/08/18 - 06:30 PM EST**

 

Outage update: Here is an explanation of what happened - Our engineers immediately began troubleshooting and found a failure of a sub system in our voice infrastructure. Our national voice infrastructure is fully redundant and our backup systems normally operate successfully when unexpected issues happen. This specific issue has never occurred and restoration took longer than expected. We will be reaching out to customers who were impacted to give them more information and to apologize directly.


  

 

 

 

Responses

New Member

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2 Messages

3 y ago

Can anyone tell me what is happening? we are trying to call in but Comcast is hanging up on us.

New Member

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8 Messages

3 y ago

PS - We are in the northern Chicago suburbs

New Member

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1 Message

3 y ago

We are also down... Phones, Indianapolis

New Member

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8 Messages

3 y ago

Will Comcast be crediting our accounts?

Also, how do we forward to a cellphone so customers can still get through to us?

Each minute is lost money for our small business!

Visitor

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1 Message

3 y ago

Our phones in NE-PA are a busy signal, inbound and outbound calls.

New Member

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8 Messages

3 y ago

How can I get Comcast to forward my calls to a cellphone when their lines are down? I've been on hold for over 30 minutes and each minute the Comcast phone system is down is lost $$$ for our small business.

New Member

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2 Messages

3 y ago

Our phones in San Ramon Ca are reflecting a busy signal, inbound and outbound calls.

New Member

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1 Message

3 y ago

business phone out for over an hour and seems to be a widespread problem. any ideas on what has occurred?

New Member

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1 Message

3 y ago

All outbound busy signal in Denver this morning too.  3rd outage in a week.

New Member

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2 Messages

3 y ago

We got ahold of them. The outage should be repaired by 2:30 pm today. 

New Member

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2 Messages

3 y ago

We cannot make nor receive calls as of this monirng 6/6/18 , does anyone know what is going on? I've been on hold with comcast for 30 minutes..

New Member

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1 Message

3 y ago

Your 800 number is reading busy and online chat is down too.  Let me guess, you provide the phone service for your own customer support number?  Great idea if you are having a nationwide phone outage.

 

This outage should be front and center, with updates, on your comcast page.  Not buried in the support section.

New Member

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2 Messages

3 y ago

Same thing going on here in Missouri. Comcast is having a MASSIVE service failure on their side of the network. Small and I'm sure large businesses alike, are all without their phone lines at the moment.

New Member

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3 Messages

3 y ago

This forrum has much more information than anyone has received from comcast.

New Member

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1 Message

3 y ago

I'd like to know how to get call forwarding as well, perhaps online?