Can't receive faxes anymore
Sometime after the end of July 2014, something changed on my lines. I could no longer use my credit card terminal over the phone line (had to change to IP) and faxes stopped being receivable. They will connect, they just won't be successful. I can send faxes just fine and I can receive faxes when sent from my own internal extension lines - but not if it comes from the outside lines. In the process of trying to get that fixed, Comcast has decided that I need a *dedicated* fax line to ensure that faxes are received. I've been with Comcast for two years and never had any problem before now. What they did to troubleshoot the problem broke my hunt group and changed all of my "custom caller ID" settings. When the support technician called to follow up on the trouble reported, we had to explain it all to him because "there weren't any notes in the report".