Occasional Visitor
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7 Messages
Can't Log In To Business Digital Voice Webpage
Lately I have been having trouble logging in to the new Digital Voice web page (https://businessvoice.comcast.net/). When the new page forst launched, I was able to log in with my phone number and voicemail PIN. Now, I just keep getting stuck in a loop asking me for my login info. I tried logging in with my usernam/email, and it won't recognize it.
I am using a Mac running 10.6.8 and Safari 5.1.10, as well as the latest Firefox and Chrome. I have also tried it on our PC which is older and running XP.
Any ideas?
Responses
dlginc
Occasional Visitor
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7 Messages
6 years ago
Comcast_Jacob made an adjustment to my account, and now I can log in just fine! Whatever he did was perfect. I'd suggest sending him a message to see if he can do the same for you!
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
Hello DizGuy,
If you are still receiving issues trying to login to the voice portal then please send me a private message with your account number so we can research your issue.
Thank you
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
Hello kmk sorry for the delay,
If you are still receiving issues trying to login to the voice portal then please send me a private message with your account number so we can research your issue.
Thank you
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DizGuy
Visitor
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3 Messages
6 years ago
Comcast_Jacob,
Our account number is : Oops, see private message
Below is the message we are getting:
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DrFresh
Occasional Visitor
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7 Messages
6 years ago
Hi Jacob, my account is doing the same as above, I can log in but. it says there are no phone numbers assigned. I cant forward, text, or check vms on my business acct. It looks like you have found a solution for several here. [removed for security]. Thanks, Dave
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
DizGuy,
I have received you private message and we are researching your issue.
Thank you for your patience.
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
Hello DrFresh welcome to the forum,
I have received you private message and we are researching your issue.
Thank you
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kmk
New Contributor
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14 Messages
6 years ago
I private messaged you yesterday, Jacob - did you receive?
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kmk
New Contributor
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14 Messages
6 years ago
WORKING! I was able to accesss the portal on-line - will let you know how the next email works (and my phone).
Where has Comcast been hiding you the last 6 months, Jacob!?
Thank you....
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
I did and I just replied, please let me know if you issue is now resolved. Thank you
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martinscreen
New Member
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1 Message
6 years ago
hi Jacob -- I am having same problem logging into the https://businessvoice.comcast.net/
can you help us out?
thank you
-m
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kmk
New Contributor
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14 Messages
6 years ago
Well - we've made SOME progress, however the notification email link still doesn't work - get the messsage "no TN found on account"
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
Hello martinscreen Welcome to the forum,
Sorry to hear you are having the same issue, feel free to send me a private message with your account number and we'll be happy to look into it.
Thank you
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Comcast_Jacob
Respected Member
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869 Messages
6 years ago
Kmk,
Thank you for the update I'm glad to hear that you are able to login now. Go ahead and send me a private message with what email you want to be used for the email notifications and I will see if any issues come up on my end.
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BruceR
Visitor
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2 Messages
6 years ago
having same issues!
get blank page...after logging in...
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