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dlginc's profile

Occasional Visitor

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7 Messages

Tue, Oct 14, 2014 7:00 AM

Can't Log In To Business Digital Voice Webpage

Lately I have been having trouble logging in to the new Digital Voice web page (https://businessvoice.comcast.net/). When the new page forst launched, I was able to log in with my phone number and voicemail PIN. Now, I just keep getting stuck in a loop asking me for my login info. I tried logging in with my usernam/email, and it won't recognize it.

 

I am using a Mac running 10.6.8 and Safari 5.1.10, as well as the latest Firefox and Chrome. I have also tried it on our PC which is older and running XP. 

 

Any ideas?

Responses

Accepted Solution

Official Employee

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869 Messages

6 years ago

Hello dlginc sorry for the delay,

 

Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

Accepted Solution

New Contributor

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14 Messages

6 years ago

DAE23870 - Still no resolution to primary problem (email notification (w link) of a business phone message does NOT take us to the login page for Comcast Business Class (phone or otherwise) but rather takes us to the main Xfinity login page - WRONG). This continues to be very frustrating and clunky...

 

The only workaround I've found is to bookmark the link to the Comcast Business Class voice login on every device I have/ can:

 

https://businessvoice.comcast.net/

 

 When you get the email notification with the wrong link, it's nothing more than a prompt to go to your bookmarked link and access your business voicemail from there...

 

We continue to pay extra every month for that ;)...sigh

 

Kind Regards,

 

kmk

 

 

 

 

Trusted Forum Contributor

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1.4K Messages

6 years ago

 

Hello dlginc and welcome,

 

Your are able to log into your DVC using either your Voice Mail pin or your CPNI Pin. If you continue to have login issues, contact 8003913000 option 1 and a technical agent will assist you.

 

Hope this helps you out.

 

Occasional Visitor

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7 Messages

6 years ago

Unfortunately none of those work. I was hoping to avoid a three hour long phone call to resolve it. 

Visitor

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4 Messages

6 years ago

you can't "cut and paste" a resolution to all problems.  "8003913000 option 1" sends you to residential service.

for me, I can log in using my phone number and voicemail pin.  I'm pretty sure you can set your voicemail pin by dialing *50 from the line that you are logging in "as".  if you always access your voicemail directly from the line, you would never use your pin.  even if you do, you could try resetting it to see if that makes it work.  if the code is not *50, it's *-something.  you should be able to get that from a support rep without spending 3 hours.

 

good luck.

New Contributor

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14 Messages

6 years ago

We're having the same problem. Have already spent time with Level 1 support - they reset our business voicemail (lost all messages) (we had to re-record greeting etc.) and still not working. Very frustrating. We can access by main business phone only but not via email message thast we receive. Get caught in the same do-loop of the message welcoming us to the new voice mail system but not accepting our PIN. So far, not good for our business - please advise....

Occasional Visitor

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7 Messages

6 years ago

KMK, yep... that is our exact same problem. I can't image this is an isolated incident!!

 

Occasional Visitor

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7 Messages

6 years ago

This is crazy. I still can't log in. I've been on the phone with support, and no one has any answers. Logging in to the voice portal seems like it should be easy, I don't know why I'm stuck in this never-ending log in loop. Might be time to look at AT&T.

Occasional Visitor

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7 Messages

6 years ago

Thanks! I'll send a message right away!

New Contributor

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14 Messages

6 years ago

Please let me know if you get any resolution - We still are unable to access our voicemail on-line...sigh

New Contributor

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14 Messages

6 years ago

Agreed! We pay over $60 a month for "Business Class" Phone Service and still unable to access messages by email, internet or mobile phone - it only works if you access by the main phone (landline) - incredibly frustrating - and when I get help from a live person, all they do is delete our account and "re-do" it. We lose all our phone calls and have to re-set message,....and it STILL DOES NOT WORK. .....arrrrrgh!

 

What Comcast Business Class needs to "get" better is that we don't have time for all this - we're trying to run a business!

 

At this point, cannot recommend CBC....

Visitor

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9 Messages

6 years ago

I see that they changed the DVC webpage since Friday. On Friday my issue was the opposite of yours because it offered the option of signing in with Phone OR Account Number and one of the PIN Numbers, and for me the phone worked but account did not. One issue that does still exist is that below the option to enter your phone number and one of your PINs is a link to sign in by Username and Password. This for me tells me that the informaiton I submitted is wrong despite it being the same Business ID and Password that I used to log into the Business Portal. I do have another Username and Password for the XFinity Page, but when I use that info it just lands me on a dead blank page.

 

Someone at Comcast needs to get their stuff together.

Visitor

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3 Messages

6 years ago

Same here as of 12-16-14.  We do receive emails that we have voicemails.  We are able to get them by dialing in, but neither the web interface nor the iPhone app show any voicemails.  I called business support yesterday, and the person I spoke with was clueless.

Official Employee

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869 Messages

6 years ago

Thank you for the follow up I'm glad to hear it is working for you. Please let us know if any issues come up.

 

 

Official Employee

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869 Messages

6 years ago

Hello BSheldon sorry for the delay,

 

If you are still receiving issues trying to login to the voice portal then please send me a private message with your account number so we can research your issue.

 

Thank you