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New Member

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1 Message

Fri, Apr 23, 2021 5:01 PM

Caller ID/CNAM

When we dial out to customers, our number does not show up with our Business Name on their phones with Caller ID.  We cannot find an area of the webpage to update this, and other forum posts with similar issues simply say "reply to a forum moderator."  Please advise how to update our CNAM for the business lines.

Responses

Official Employee

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22 Messages

2 m ago

Greetings, @user_98ab9f. I know how important it is to have your business name appear when calling out to customers. I'd be happy to help look into this for you. Can you please send me a PM with your name, business name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.

New Contributor

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1 Message

2 m ago

I have the same problem. There's no clear place on the website to walk us through changing the CallerID information our customers are receiving. please help

Official Employee

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19 Messages

Good morning @user_866885, I'm sorry to hear you are also experiencing this issue and our team will be happy to help look into this for you. Can you please send me a PM with your name, business name and address? 

 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Comcast Business" and we will get back to you as quickly as possible!